The term “Fine Pebble” or “us” or “we” refers to the owner of the web site whose registered office is 672 Parramatta Road, Croydon NSW 2132. The term “you” refers to the user or viewer of our web site.
Terms and Conditions of Use
Every effort is made to keep the web site up and running smoothly. However, Fine Pebble, takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.
Out of Stock Items
Shipping & Returns
Your satisfaction is our first priority at Fine Pebble . If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Fine Pebble reserves the right to replace the product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided, Fine Pebble Aquarium reserves the right to replace the product or relevant part with the same or equivalent product.
All products sold are “fit for purpose”, however Fine Pebble does not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer’s specifications before making any decision to purchase. Fine Pebble will not refund should customers change their mind or find they can buy the same or similar products elsewhere for a cheaper price.
Fine Pebble does not provide refund or exchange products for change of mind or errors made by customer when placing order.
We may allow a return on case-by-case basis, providing the item is fulfilling these conditions:
Freight Policy / Damaged or Faulty Goods in Transit
Whilst every effort is made by Fine Pebble to ensure our shipment packing conforms to the highest standard it is your responsibility to ensure there are no breakages or missing items at the time of delivery. All goods and invoices must be checked on arrival. Fragile items such as light tubes, heaters, aquarium tanks (glass or plastic) must be inspected on arrival to ensure they are intact. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment and notify us within 24 hours of receipt, otherwise claims will not be recognized. By signing for and accepting a delivery you acknowledge that the product has arrived in good condition. Fine Pebble does not take responsibility for products if you have given authority to the courier to leave.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Fine Pebble. The collective work includes works that are licensed to Fine Pebble Aquarium. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fine Pebble or purchasing Fine Pebble Aquarium products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fine Pebble or to purchase Fine Pebble products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Fine Pebble. You further agree not to change or delete any proprietary notices from materials downloaded from the site.