Welcome to www.finepebbleaquarium.com.au. If you continue to browse, shop, access, or otherwise use this website you are agreeing to comply with and be bound by the following terms and conditions of use, and which together with our Privacy Policy and Disclaimer govern Fine Pebble relationship with you in relation to this website. By visiting, browsing, shopping, accessing or otherwise using the website after a change has been posted to the website you accept that change. You should check this User Agreement and the Privacy Policy regularly as it may change at any time.

The term “Fine Pebble” or “us” or “we” refers to the owner of the web site whose registered office is 672 Parramatta Road, Croydon NSW 2132. The term “you” refers to the user or viewer of our web site.

Terms and Conditions of Use

Every effort is made to keep the web site up and running smoothly. However, Fine Pebble, takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.

The use of this web site is subject to the following terms of use:

The content of the pages of this web site is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, reliability, availability, timeliness, performance, completeness or suitability of the information and materials found or offered on this web site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this web site meet your specific requirements. You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, owners, agents, information providers, licensors and licensees harmless from and against any and all liabilities and costs incurred in connection with any claim arising out of any breach by you of this agreement or claims arising from your use of our web site. You shall cooperate with us in the defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.
In the event that a Fine Pebble reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Fine Pebble reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fine Pebble Aquarium shall issue a credit to your credit card account in the amount of the incorrect price. Due to operating from shop front all items on website may not be current or in stock. We will endeavor to get your iteams to you as soon as possible.
All prices quoted are based on Australian Dollars (AUD) and Goods and Service Tax (GST) inclusive. All prices are subject to change. For all prices, products and offers, Fine Pebble Aquarium reserves the right to make adjustments due to changing market conditions, production discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
This web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this web site which are not the property of, or licensed to, Fine Pebble , are acknowledged on the web site.
Unauthorised use of this web site may give rise to a claim for damages and/or be a criminal offence.
From time to time this web site may also include links to other web sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the web site(s). We have no responsibility for the content of the linked web site(s).
You may not create a link to this web site from another web site or document without Fine Pebble prior consent. To make a request, please send an email to: info@finepebbleaquarium.com.au.
Your use of this web site and any dispute arising out of such use of the web site is subject to the laws of the state of New South Wales, Australia.

Out of Stock Items

In the event you make a purchase from our website and one or more of the items purchased are out of stock at the time of your purchase, we will do our very best to have the item/s delivered to you within approximately 15 working days. If we can not, or fail to have the item/s delivered within this time frame, a full refund may be offered to you.

Shipping & Returns

Your satisfaction is our first priority at Fine Pebble . If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Warranty terms varies for every product. Generally electrical products carry manufacturer warranty terms. Please refer to the description on the products before purchase.

We recommend that you keep the original packaging if possible. In the unlikely evet that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Fine Pebble Aquarium accepts no liability for any damage that may occur in transit.

Fine Pebble reserves the right to replace the product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided, Fine Pebble Aquarium reserves the right to replace the product or relevant part with the same or equivalent product.

All products sold are “fit for purpose”, however Fine Pebble does not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer’s specifications before making any decision to purchase. Fine Pebble will not refund should customers change their mind or find they can buy the same or similar products elsewhere for a cheaper price.

Fine Pebble does not provide refund or exchange products for change of mind or errors made by customer when placing order.

We may allow a return on case-by-case basis, providing the item is fulfilling these conditions:

Returned within 14 days after purchasing or return will be void.
Item must be unused and in the same condition that you received it.
Item must be 100% complete in the original packaging and with its original tags including all manuals, blank warranty cards, accessories and any other documentations
Item must not be damaged in any way.
Due to hygiene and contaminant reasons, we will not accept returns on all products.

Please note that refunds do not include postage. Customers are liable for payment of return postage. 20% re-stocking and returns handling fee will apply.

Freight Policy / Damaged or Faulty Goods in Transit

Whilst every effort is made by Fine Pebble to ensure our shipment packing conforms to the highest standard it is your responsibility to ensure there are no breakages or missing items at the time of delivery. All goods and invoices must be checked on arrival. Fragile items such as light tubes, heaters, aquarium tanks (glass or plastic) must be inspected on arrival to ensure they are intact. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment and notify us within 24 hours of receipt, otherwise claims will not be recognized. By signing for and accepting a delivery you acknowledge that the product has arrived in good condition. Fine Pebble does not take responsibility for products if you have given authority to the courier to leave.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Fine Pebble. The collective work includes works that are licensed to Fine Pebble Aquarium. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fine Pebble or purchasing Fine Pebble Aquarium products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fine Pebble or to purchase Fine Pebble products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Fine Pebble. You further agree not to change or delete any proprietary notices from materials downloaded from the site.